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How n3h Handles Your Personal Data

At n3h, we keep your personal data under clear, accountable practices — what we collect, why we collect it, and how long we hold it are all laid…

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What This Privacy Policy Covers

n3h Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data processed when you create and use an n3h account, make deposits through UPI, Paytm or PhonePe, or contact our support team. We collect account registration details (name, email, mobile number), transaction records tied to your chosen payment method, device and

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browser data used to keep your session secure, and communication records when you reach out to us. We do not sell your personal data to third parties. Data shared with payment processors — such as UPI network operators or Paytm — is limited to what those
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processors need to complete your transaction and is governed by their own privacy terms. Access to your data and the rights available to you depend on local law and are available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to request a copy of your data, ask us to correct inaccurate records, or raise a concern about how we handle your information, our privacy team is reachable through…

Email Privacy Request Send your data access or correction request to our dedicated privacy inbox. Include your registered mobile number so we can locate your account record and process the request without delay.

Live Chat Support Our chat support team can log a privacy request on your behalf during operating hours. They will pass your query directly to the privacy team and confirm a reference number for your records.

Help Centre Ticket Raise a formal ticket through the Help Centre by selecting the Privacy or Account Data category. Tickets are tracked and responded to with a written reply, giving you a clear audit trail of your request.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at n3h

Every layer of your account — from login to withdrawal — is protected by encryption and access controls.

Data Collection Practice

We collect only what is necessary: your registration details, transaction records linked to UPI or Paytm payments, session logs and support communications. Nothing beyond that scope is retained without your awareness.

Cookie Policy

Our platform uses session cookies to keep you logged in and analytical cookies to understand how pages perform. You can manage cookie preferences through your browser settings at any time without losing your account access.

Account Security Controls

Your account password is stored using one-way hashing. Login sessions are monitored for unusual device or location patterns, and you will be prompted to re-verify if something looks out of the ordinary.

Data Retention Schedule

Active account data is held for the duration of your membership. After an account is closed, transaction and identity records are retained only for as long as required by applicable Indian legal obligations, then securely deleted.

Requesting Data Changes

You can request a full export of your stored data or ask us to correct inaccurate details by contacting the privacy team via email or the Help Centre ticket system. We process these requests within seven working days.

Third-Party Data Sharing

Data is shared with payment processors like PhonePe or Paytm only to complete a transaction. We do not share your data with advertisers, data brokers or unaffiliated third parties under any circumstances.

Your Privacy Questions, Answered

The questions below address the most common concerns we receive about data rights, storage and how to take action on your account information. If your question is not covered here, the privacy team is reachable through the support channels listed above.

We collect your name, email address, mobile number and date of birth at registration. Once you make a deposit via UPI, Paytm or PhonePe, transaction metadata is added to your account record. Device and browser data is logged for session security purposes.

Yes. Send a data access request to our privacy inbox with your registered mobile number. We will compile and send a structured copy of your account data within seven working days of verifying your identity.

Contact us via the Help Centre ticket system and select the Privacy or Account Data category. Include the specific field you believe is incorrect and what the correct value should be. We will review and update your record promptly.

Only with payment processors — such as Paytm, PhonePe or UPI network operators — and only to complete your transactions. We do not sell, rent or share your data with advertisers or data brokers, ever.

Transaction and identity records are held after account closure only for as long as Indian legal obligations require. Once that retention period expires, records are permanently and securely deleted from our systems.

We use session cookies for login continuity and analytical cookies to monitor page performance. You can block or delete cookies through your browser settings at any time. Removing session cookies will log you out, but your account data stays intact.

Submit a Help Centre ticket under the Privacy category or email our privacy team directly. You will receive a written acknowledgement and a reference number. Rights and escalation options depend on local law and are available where local law permits.

How n3h Handles Your Personal Data

Reach Our Privacy Team Directly

Data Handling, Cookies and Account Security at n3h

Data Collection Practice

Cookie Policy

Account Security Controls

Data Retention Schedule

Requesting Data Changes

Third-Party Data Sharing

Your Privacy Questions, Answered

01 What personal data does n3h collect when I open an account?

02 Can I request a full copy of the data n3h holds about me?

03 How do I ask n3h to correct inaccurate information on my account?

04 Does n3h share my data with any third parties?

05 How long does n3h keep my data after I close my account?

06 What cookies does n3h use and how can I control them?

07 How do I raise a formal complaint about how n3h handles my data?

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